Refund Policy

Scope

This policy covers Bondi subscription plans and platform fees, and sets out how refunds interact with campaign fees paid to creators.

Where local consumer law gives you stronger rights than this policy, those rights apply.

Subscription plans

Paid plans are billed in advance for the chosen period. You can cancel at any time; cancellation stops future billing and your plan remains active until the end of the paid period.

If you cancel a new paid plan within fourteen days of the first payment and have not run a paid campaign in that period, we will refund that payment in full.

Renewal payments are non-refundable except where required by law or where the platform was materially unavailable for an extended period.

Campaign fees and creator payments

Funds allocated to a collaboration are intended for the creator who completes the agreed deliverables.

Before any deliverable is submitted, a brand may cancel a campaign and recover unspent allocated funds, less any non-refundable platform fee.

Once a deliverable has been approved, the associated payment is final. Approved work has been accepted and the creator is entitled to be paid.

Work that does not meet the brief

If a deliverable does not meet what was agreed, raise it before approving. The creator has the agreed revision opportunity to bring the work in line with the brief.

If a dispute remains after revisions, contact support@bondi.com within fourteen days of delivery. We will review the brief, the submitted work and the message history and recommend an outcome, which may include a partial or full release or return of funds.

Duplicate and incorrect charges

Duplicate charges, incorrect amounts and charges made after a valid cancellation are refunded in full once verified. Contact billing@bondi.com with the transaction reference.

How to request a refund

Email billing@bondi.com from the address associated with your account. Include the invoice or transaction reference, the campaign name where relevant, and a short explanation.

We acknowledge requests within two business days and aim to resolve them within ten business days.

How refunds are paid

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within five to ten business days after we process them.

Where the original method is unavailable, we will agree an alternative with you.

Abuse of this policy

Repeated refund requests that appear intended to obtain creative work without payment may result in suspension of the account.

Contact

Refund questions can be sent to billing@bondi.com.